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Web Experiences
Horizons Cardiopulmonary
A website for a Saskatoon cardiology and pulmonary clinic, designed and built to win the referral rather than the search result.

Not chosen by patients. Chosen in the few seconds an assistant spends deciding where a referral goes.
Deliverables
- 20 pages designed, written and built
- Six condition guides, 10,044 words
- Referral system and fax package
- 25 print-ready files: posters, cards and signage
- Structured data and hosting
Overview
Twelve physicians, echocardiography, stress testing and ECG under one roof, with cardiologists who teach at the University of Saskatchewan.
Almost every clinic website is built for the patient, because the patient is who you picture typing your name into Google. But a diagnostic clinic is not chosen by patients. It is chosen by the assistant at a family doctor’s office with a stack of referrals to send and a few seconds to decide where each one goes.
So the site had two jobs pulling in opposite directions: reassure a patient who has just been told they need to see a cardiologist, and let a busy assistant finish a task in under a minute without reading anything.
Design language
Navy holds the structure and one red does all the asking. Red never appears as decoration: if something is red on this site, it is a thing you can press. Marcellus carries the headlines, warm and unhurried, medical without being clinical; Sora takes body copy and every button, chosen for legibility at small sizes on a phone.
Every page is assembled from the same small kit of parts: a photograph darkened enough for type to sit on it, a band of three facts, cards divided by fine lines, and a navy strip above the footer that asks for the next step. Twelve physicians, six condition guides, three tests and a job posting are all built from that one set, which is why twenty pages feel like one place.
The page that wins the referral
This is the page the project is built around, and it has one job: make the decision instead of decorating it.
Every form is named plainly, has a real document behind it, and shows a small picture of itself so the right one is recognisable at a glance. The fax number is set large enough to read across a room. Where a form does not exist yet the card offers a phone call rather than a link that fails, because a failed link costs a referral and a phone call does not.
Guides that bring patients in
People do not search for a clinic they have never heard of. They search for what is wrong with them.
Six long guides were written and designed into the site, one for each condition this practice sees most: POTS, coronary artery disease, PVCs, heart failure, atrial fibrillation and aortic stenosis. Together they run 10,044 words. Every competing cardiology provider in Saskatchewan, added together, publishes about half that.
Each opens with the three things a frightened person needs first, then a red-bordered warning about when to call 911 instead of booking, then the full explanation with a contents list that follows you down the page. Each one is signed, dated and attributed to the clinic that reviewed it, which is treated very differently to anonymous health copy by Google and by patients.
The design carries into print
The same system produces the clinic’s physical material: eight waiting-room posters, each laid out twice so the clinic can choose, a five page referral fax package, feedback and review cards, and the signs on the doors.
A fax has real limits. One page, black and white, no colour to lean on, read in a hurry by somebody who did not ask for it. Designing it alongside the website means the fax and the referrals page cannot drift apart, and changing the clinic’s fax number is a single edit.
All of it leaves as vector PDFs with the fonts embedded and a bleed on every edge. There is not a photograph in the set, so nothing in it has a resolution to be wrong, and the clinic can send a file straight to a printer without coming back to ask for one.
Fast, findable and genuinely theirs
The home page loads in under a second on the live site, against the two and a half seconds Google treats as good. It works the instant it appears, including on an old phone with one bar of signal on a highway, which is a real amount of this traffic.
Search engines are told directly what the clinic is: where it sits, who practises there, which conditions it treats, which tests it runs, and the answer to every common question. No competing cardiology provider in the province does that at all. The print material is deliberately hidden from search, so a waiting-room poster can never turn up in place of the page a patient was looking for.
The clinic cannot accidentally publish a broken page, and the site is not tied to one hosting company. If they ever want to move it they take the whole thing with them, forms included. A clinic should own its website outright, and that decided the architecture before a page was designed.
